Repairs Manager

As Repairs Manager you will be managing the property maintenance team, including responsive repairs, voids and complex repairs cases and ensure that these repairs are carried out in a safe manner for both our residents and colleagues. You will be working in our property maintenance team alongside the Disrepair Manager and, the Damp and Mould Manager and will report to the Head of Property Maintenance.

What you'll do

You will

Ensure the effective delivery of all responsive repairs, voids and complex works with robust contract management
Promoting and encouraging information and knowledge sharing between team members giving your people the tools, they need and allowing them to make decisions aligned with their responsibilities and providing the appropriate level of support required to fulfil their responsibilities
Support the Head of Property Maintenance with the day to day running of the department & contract
Manage the operational relationship between Origin Housing its customers and Stakeholders
Manage escalated or complex repair /customer issues and complaints
What you'll need

Excellent communication skills for a variety of audiences, the ability to handle escalated customer complaints and build relationships with residents, contractors and stakeholders
Experience of successful contract management, commissioning technical reports and commercial awareness
Customer service skills - understanding the customers expectations
A relevant professional qualification (CIH, RICS, CIOB) or relevant degree
Our Values, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
Competitive salary of £62,795pa
2 additional 'giving something back' volunteer days
A pension scheme with contributions up to 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role.

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