Repairs Officer

As a Repairs Officer you will be a key member of the Repairs Delivery team, ensuring our day to day repairs are effectively coordinated and overseeing progression of repairs for the organisation. You'll have string problem solving skills combined with a customer focussed mindset, so ensure that our residents need to only ask once, and if things go wrong, that we fix failure fast. This is an important role in improving our resident experience and achieving the best outcomes possible. You will be responsible for providing support to local teams in ensuring that repairs are carried out in time, to a high standard, and with great customer satisfaction. How you'll make a difference

• Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
• A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
• Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management.
• A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback
• Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
  
  Highly organised and experience of managing conflicting priorities in a busy office environment
• Experience in working in a customer service environment
• Experience of providing performance monitoring and commentary against business targets
• Excellent communication and interpersonal skills
• Effective IT skills including basic/intermediate MS Office skill.
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary