Repairs Operations Lead

Notting Hill Genesis, one of London's largest housing associations, are looking for a highly organised, customer-focused individual to join our team as a Repairs Operations Lead (Disrepair) to provide oversight and management of all aspects of disrepair projects. The role requires a combination of technical skills, strong communication, and a commitment to high property and resident standards. You must be able to effectively lead a large team of property professionals to identify, assess and resolve disrepair issues. You will be responsible to the Disrepair portfolio, directly in charge of the pipeline of new cases and reducing the number of open claims. How you'll do it You will lead the Disrepair service, reporting directly into the Head of Repair Operations and will play a crucial role in identifying, assessing, and managing all aspects of disrepair issues within our portfolio. Your focus will be on managing a team of professionals to achieve high quality service delivery, optimising operational processes, and driving customer satisfaction. You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers. This is a fulfilling opportunity to enhance and improve the lives of our residents. We value and respect differences and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You promote a collaborative culture where you support and encourage your teams to deliver positive change. You take pride in fulfilling consistently effective and efficient repairs, maintenance, and inspections to ensure that our residents feel safe and well-supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction. Essential

• Experience in managing a high-performing, team in the repairs/disrepair environment
• Excellent leadership, communication, and problem-solving skills
• Experience in contractor management
• Results focused and experience of implementing and embedding work plans to drive performance
• Good understanding of the relevant legislation, statutory and regulatory requirements
• A strategic thinker with experience of process improvement within a complex team
• Excellent stakeholder management and ability to collaborate with multiple teams at all levels
• Ability to analyse and present data to Senior Leadership
Desired
• Relevant building management qualification
• DEA/FRA assessor trained
• Recognised HND technical qualification eg. building surveying or member CIOB
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff., Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.
  
  Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary