Reporting Analyst

We are recruiting for a Reporting Analyst to join the fast paced and energetic Nespresso team reporting directly to the Planning and Reporting Manager. Customers are at the heart of everything we do and providing them with exemplary levels of service is pivotal to our future success. The Reporting Analyst will provide comprehensive reporting solutions and provide data analytics to highlight useful information and support decision making for the business. The right person will bring positivity and a can-do attitude to the team and be excited to assist in Nespresso's continued success., A day in the life of a Reporting Analyst…

• Support the establishment of a consistent CRC reporting (dashboards), works actively to build, and/or update the dashboards for CRC and ensure the communication and understanding of the CRC KPI's.
• Regularly track circumstances that will impact the contact volume forecast or any other CRC activities, report of any irregularities regarding contact, agent or Customer Database statistics to the responsible department.
• Obtain pertinent data from all relevant sources, compile and clean this information, and then proceed to analyse the data.
• Proactively inform colleagues of information that may be of use to you and / or them, encouraging an environment of accurate data capture to ensure the best possible insight.
  
  To be successful as a Reporting Analyst at Nespresso, you should be able to generate useful deductions from raw information and share to support data led decision making. The ideal candidate will have experience working in a similar type of environment who is technology focused and able to work within various technical platforms confidently. You will also have:
• Extensive experience creating reports with Power BI is essential.
• Experiencing using the Snowflake system.
• Proven experience as a reporting analyst.
• Knowledge of suitable data analytic processes.
• Proven experience creating data-driven knowledge that promotes improvement.
• Ability to develop visual reports, dashboards and KPI scorecards using Power BI desktop.
• Able to develop, publish and schedule Power BI reports, per business requirements with Power BI Service.
• Ability to Connect, import, and transform data from different type sources.
• Ability to develop DAX measures, understanding of logical and physical data models.
• Ability to use SQL to query data tables
• Willingness to incorporate new features and techniques as released by Microsoft Office.
  
  We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com .
  
  Salary: Attractive salary depending on experience + potential bonus + other fantastic benefits including Nespresso Coffee Machine and monthly allowance of capsules.
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let this stop you from applying., What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.