Research Assistant

Duties will include but will not be limited to supporting our Digital Banking Hub (DBH) products by:

• Scheduling Coordination: Coordination with assigned shoppers in a timely manner for account access
• Shopper Communication: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information
• Making Videos: Create thorough & logical videos exploring the users' accounts to be able to answer all corresponding metrics relating to app or banking platform functionality
• Screenshots: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions
• DBH Report & Image Tagging: Image tagging & Report submission is expected to be timely & meet department standards
• QC Revisions: QC revisions must be fully addressed & corrected in a timely manner
• Analyst Support: Supporting analysts as required with collating and annotating screenshots of changes to functionality within quarterly update reports
Consultancy Projects
• Supporting the delivery of consultancy projects as required by auditing application journeys and uploading to the database and media library
• Uploading externally provided journeys to database and media library
Other Responsibilities
• Keeping a log of updates and the changes implemented by each provider on the devices being used for auditing when notifications appear., This role may be suitable for candidates looking for non-standard working hours, so if a 9-5 position doesn't fit in with other commitments, this may be the role for you!
  
  Detail-Oriented: Ability to recognize & classify all platform changes properly in DBH auditing submissions
• Good Communication Skills: Able to communicate effectively with manager, peers, analysts and shoppers to ensure workload is appropriately managed and any issues are escalated early
• Ability to Multi-Task: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates
• Integrity: Ensure all outputs are robust in their findings - ensure that accuracy & quality is effectively tracked & reviewed
• Problem Solving Skills: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process
• Technical Literacy: Ability to navigate various digital channels including mobile & internet applications
• Working knowledge of PowerPoint and Excel
  
  Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.
Curinos operates under a hybrid modality. This individual will work from our London office.


• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements - please ask!
• 25 days annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services