Research and Development Technical Support Engineer
Broadcom, Can be based anywhere
Research and Development Technical Support Engineer
Salary not available. View on company website.
Broadcom, Can be based anywhere
- Full time
- Permanent
- Remote working
Posted today, 18 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: dedf67c65fa148cc9a178567f559aa99
Full Job Description
- The Technical Support Engineer is a direct resource to answer client technical inquiries (phone, email and web), and must have the ability to effectively communicate to both clients and internal personnel while working under pressure.
- Understand, troubleshoot, diagnose and resolve OEM and customer issues.
- Define and manage problem resolution plans and communicate closure / resolution to OEMs and customers.
- Documents client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner.
- Effectively manage many different tasks simultaneously.
- Document sequence of events related to resolving OEM and customer technical issues. Analyse data traces from protocol analysers.
- Assist in improving and creating processes and procedures to improve quality and productivity in the Support Team.
- Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location / time zone.
- The Technical Support Engineer will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers. Shift Schedule
- Sunday through Thursday, 07:00 - 16:00 GMT
BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience - Minimum of 5+ years' experience in a Technical Support Environment
- Working knowledge of networking technologies and protocols, storage area network (SAN)
- Understanding of SNMP monitoring and management
- Excellent knowledge of Windows and Linux/UNIX servers
- Ability to rapidly adopt new technologies
- Excellent customer communication, problem solving, planning and organisation skills
- Excellent troubleshooting skills
- Strong verbal and written communication skill
- Works cooperatively with others as a teammate to achieve results
- Additional European Language (Spoken business level) Physical requirements
- Frequent use of mouse and keyboard
- Frequent phone usage
- Occasional lifting
If you're looking to energise your career, now is a great time to join Broadcom. As a leading provider of data centre storage area networking solutions and products, Broadcom helps organizations around the globe achieve their most critical business objectives.