Research Executive - Market Research (Mystery Shopping)

As a Research Executive you will be joining a team dedicated to working across a variety of cross-sector clients including retail, travel, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance. As a team we take a very 'hands on' approach to the management of each project. This means we are intimately involved with all project processes from data collection, though data processing, quality and reporting. The management and ongoing improvement of these processes forms a big part of what we do. What will I be doing?

• Support the Client Success team in the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to the client's quality standards.
• Carry out key project tasks and be responsible for the day-to-day management of the project data flow. Including crucial quality checks and resolving queries from the various internal teams, mystery shoppers and operations.
• Work closely with and support the various internal teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency, and impact.
• Actively participate in managing the client relationship, working directly with our client's stakeholders, participating in regular meetings, and taking a proactive approach to developing knowledge of the client's business.
• Support in the analysis of large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.
• Proactively look for ways to improve the quality and efficiency of project processes. This includes taking an active role in identifying training needs for our mystery shoppers and in the design and delivery of mystery shopper training.
• Prepare and check project outputs which include Excel, PowerPoint and website-based reports. Building a deep understanding of the project data and the client's business to proactively identify new insights outside of the standard project deliverables.
  
  To be successful in this role you will need an interest in Mystery Shopping or Market Research, and the following skills and experience:
• Excellent attention to detail
• Ability to confidently work with and analyse large datasets to identify the story from the data.
• Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.
• Proactive, independent and a self-starter. You stay cool under pressure and contribute to our very positive team culture!
• A desire to work closely with clients and become an expert in their business and the industry.
• Strong organisational and time management skills.
• A passion for understanding people and market landscapes and a curious mind, which means that you are always asking "what does this mean for my client?"
• Strong Office skills including Word, Excel and PowerPoint.
  
  Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home. This person can work either from our Milton Keynes, Oxford or London offices., Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
  
  Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.