Research and Insight Analyst (Health and Housing)

We are currently looking for a data focused Research and Insight Analyst to support an on-going programme of research and insight analysis. The role is within our Service Improvement team who focus on the customer experience across the organisation. We are seeking an individual with a passion for championing the customer through communicate findings and make service improvement recommendations. What you will be doing:

• You will be a primary link into the Health and Housing Partnership, which is likely to include working in the Bedford Borough Public Health office for approximately one day each week.
• Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate.
• Support all customer insight work - being the champion for research and analytics.
• Work collaboratively with all business functions and partners, to ensure data analysis is carried out effectively and used in an outcome-based approach.
• Work closely with the BI team to assist with your reporting needs.
• Apply research findings from within the partnership, the sector, and wider to inform evidence-based decision making and 'tell the story'.
• Support improvement activities across the business.
  
  A high level of data analysis experience.
• A strong customer centred focus.
• Excellent analytical skills, able to analyse large and small sets of data to draw suitable conclusions and/or spot trends with the ability to translate data into actionable insights
• Excellent IT skills to include Advanced MS Excel, Power BI and PowerPoint.
• Understanding of research methods and able to interpret data.
• Excellent communication skills, with the ability to present complex ideas and findings in a clear and concise manner, and the ability to communicate and establish effective working relationships at all levels across a variety of teams.
• The ability to work independently and collaboratively in a dynamic environment
• Collaborating with cross-functional teams to define data requirements and objectives.
• Analysing complex data sets to identify trends, patterns, and insights.
  
  A competitive salary of £34,125 per annum
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme
• Hybrid Working