Research Manager
National Express LTD, Digbeth, Birmingham
Research Manager
Salary not available. View on company website.
National Express LTD, Digbeth, Birmingham
- Full time
- Permanent
- Onsite working
Posted today, 24 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 247be693feaf4048a86d64d0c2a43c81
Full Job Description
- Bring research, analytical, design and reporting expertise to the team, drawing upon a strong combination of both qualitative and quantitative experience.
- Develop the techniques that provide customer led insight working with the Customer Panel and customer analysis function to generate best practice research.
- Be a champion for Research for the business engaging with stakeholders to prioritise the research needs for the business to ensure that Research and insight forms part of all decision making.
- Manage a customer panel of 10K National Express customers and the ability to tap into Nat Rep populations for relevant research requirements.
- Create a mix of standardised and ad-hoc research to positively impact the 2025 and beyond business and customer objectives
- Use a variety of research methodologies to ensure all research is accurate, timely and provides the relevant business area actionable insight, as well as working on Competitive and Market analysis
- Ability to work with tools such as YouGov and interpret results for meaningful and useful insight for both the Brand and competitors
- Understand and able to work on best practice questionnaire design as well as working with different research techniques, such as Panels and Focus Groups
- Pro-actively develop strategy led market sizing model across group, informing the business of potential markets, penetration into these and customer positioning (life-stage, attitudinal etc.)
- Work with the CRM, Data and Insight team, as well as wider marketing team to influence proposition, creative and targeting approach across all business areas
- Effective management of research budget in line with Head of Customer Data, Insight and Research
- Development of marketing strategies to meet individual business/product objectives and to contribute to the strategic development of overall National Express brand, ensuring that all marketing activity is in line with overall brand strategy
- Support the development of annual product/business marketing plans through identification of insight led strategies and applications for growth and business development
- Work closely with the Commercial Directors, Product Managers, sales, revenue management and retail functions to analyse current sales/market performance and identify, pre-evaluate and recommend campaigns to support commercial objectives through the use of relevant research
Educated to degree level. Market Research professional qualification desirable - Strong research led background both in qualitative and quantitative research, with experience of agency management and management of customer panels
- Experience of managing and delivering a portfolio of research projects to tight deadlines
- Ability to present, explain and interpret data or analysis to non-technical audiences and senior stakeholders
- Commercially astute
- Ability to collaborate, manage, influence and motivate across organisational boundaries
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner - 50% discount for friends and family on full fares on our coach services
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service