Reservationist

The Group's portfolio is now comprehensive of 3 Hotels, 11 meeting rooms, a rooftop terrace and three magnificent F&B outlets. Amongst the animation of London's most resurgent centre, King's Cross, live the eclectic and bubbly The Megaro, The California London, Derbyshire House and, The Gyle., · Provide friendly and welcome contact with all guests, face to face, via telephone and email.
· Ensure all guest requests are recorded accurately on PMS and communicated clearly to other departments as required.
· Meticulously handling all reservations, cancellations and amendments on a daily basis via telephone, email and the website.
· Maintain an up-to-date knowledge of all short and long-term marketing promotions and opportunities.
· Taking a proactive approach to understand and promote our company's portfolio of serviced apartments and service offering.
· Being friendly and helpful when it comes to customer service and always working towards building relationships with new and existing customers to encourage repeat and regular business.
· Work alongside the Revenue Manager and Events Manager.

We are now looking for an experienced Reservationist, a bubbly and talkative individual, knowledgeable and passionate about hospitality. The ideal candidate will be experienced with the role for at least 2 years, will be IT literate and an excel super-user.
The role requires great attention to details, and a in depth understanding of PMS system; experience with Guestline would be preferable but not a must to be considered for the role., · Exceptional service standards.
· Outstanding attention to detail, encouraging a culture of collaboration and customer service focused.
· Excellent communication skills.
· Great command of English written and spoken.
· A positive and a Can-do attitude.
If you are looking for career progression and want to invest in your development, don't look further; apply today.
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The Megaro Collection is a privately-owned modern group, established over thirty years ago in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each operation has its very own personality, in the same way as our people are unique. The excellence we strive for is born out of passion and love for the industry., St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.
Erika Visentin BonomoActive 5 hours ago