Reservations Administrator

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., As Reservations Administrator you are responsible to administer all individual reservations in a timely fashion for the Klarent Hotel portfolio ensuring targets are achieved, following the company standards and procedures. Act in a genuine, friendly, helpful manner to internal and external customers always, whilst contributing to the overall achievements of business goals, ensuring consistent standards of service. Support the RFP process for the portfolio with Klarent Hotel.

• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting
the caller's needs
• Ensure that no there isn't a backlog of reservations to be processed for the immediate future
• Ensure that Hotel PMS is maintained and updated with all Reservations administration
• Ensure that all backup is filed according to departmental standards and that all hotels have access
to information they need to allow for checkouts to be completed accurately, and payment to be made expeditiously.
• Have strong relationships with the Hotel sales and administration team to ensure all SRP's / RFPs
are completed in a timely fashion.
• Be Proactive in Identifying and communicating all sales leads to the hotel's Sales Manager.
• Be motivated & encouraged to maximize selling opportunities by adding customer value at every
opportunity, promoting the properties facilities.
• Be aware at all times the current business targets, actual, budgeted and forecasted business levels
and to focus on achieving these.
• Ensure RFP tracker is kept up to date
• Ensure full and transparent communication to the hotel teams with regards to RFP declines /
acceptances
• Keeping up to date departmental, hotel and company activities through daily communications
including SALT audits and customer feedback and taking part in carrying out appropriate actions for improvement
• Regularly review own performance against objectives through on the job training, coaching and
development appraisals, job chats and team meetings and where necessary taking corrective action.
• Communicating and cooperating with all colleagues in all departments
• Ensure appropriate promotions and tactical rates are communicated to Regional Director of Revenue
and appropriate Brand Marketing as needed
• Being aware of VIPs and show rounds and communicating to the other departments.
  
  Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening and weekends
• Deliver exceptional customer experiences all the time
• Is the Reservations Administrator role for you for you, do you have you the skill set and experience to take on this role? then what's stopping you ???
  
  Mercure Liverpool Atlantic Tower Hotel is located centrally in the heart of Liverpool's shopping district and just a five minutes' walk from James Street. Nearby the hotel is Albert Dock, Liverpool One and The Cavern Club. Both Liverpool and Everton football clubs are close and easily reachable. From the hotel's Vue Bar and Terrace guests will have a stunning view over the Skyline of Liverpool. At Vista restaurant in the hotel the chef offers you freshly-prepared in-house meals and a selection of international cuisine. The hotel offers 225 bedrooms including Suites, all light, airy and stylish, designed with your comfort in mind.
  
  Would you like to work for a company that gives you:
• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment