Reservations Agent

Salary Not Specified

ARL, Inc., Slough

Posted 2 days ago, 27 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: ef8124585f6844ee8feaee683e83a494

Maintain and drive forward high standards of customer service in line with company guidelines.
To develop and maintain a thorough understanding of all services and processes.
Answer phone calls from prospective clients and provide accurate and up to date information on our services so that they may make an informed choice.
Make bookings using the in-house booking system and taking payment credit/debit card payments.
Prepare paperwork for the Terminal Operations teams and ensures it is sent over at the specified time in readiness for the following day.
Use email to relay product information and follow up as and when required
Monitor pre-booked job allocations for the day and ensure that all jobs are met and completed by the respective departments.
File daily paperwork accurately so that it may be easily retrieved upon request
To undertake any other duties, requested by the management team, which are consistent with the position, to maintain operational continuity.
To take reasonable care of the health and safety of self, as well as the safety of others who may be at risk by his/her acts. To immediately report serious risks or concerns over safety issues
To maintain and respect confidentiality at all times and to ensure the Company's confidentiality policy is maintained.
Ensures that all ARL company policies, operational standards and procedures are adhered to.