Reservations Agent

The Role : Reservations Agent,

• Managing day to day reservation bookings and enquiries for multiple sites via phone or email.
• Processing accurate and timely confirmations.
• Positively marketing our concept to those that enquire.
• The reservations office is open from 9am 9pm, 7 days a week, your working hours will fall between these times.
• You will be working within a team of 10 and you will be responding to our Reservation Manager.
  
  We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. Someone with a passion for the hospitality industry, full of energy and will proactively contribute to our mission and ongoing success.
A successful candidate will thrive in a fast-paced environment.,
• Previous experience working within the hospitality industry is desirable.
• A strong command of the English language, both written and spoken.
• A friendly and personable telephone manner is essential.
• Knowledge of opentable is a plus, though training will be provided for successful candidates.
  
  The Salary : This is an hourly paid role up to £14.30ph - Flexible contract
Why work for us :
• Discount in all of our restaurants 50% off all day, every day
• Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
• Wagestream access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
• Access to a confidential Employee Assistance Programme (EAP) with a 24 / 7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
• Access to WeCare a solution designed to support your mental, physical, social and financial wellbeing. You will have access to 24 / 7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
• Long Service Awards
• Holiday that increases with length of service
• Access to our training platform D&D Connect with resources to develop your skills and knowledge
• An optional paid day each year to give back and volunteer
• Recommend a Friend scheme
Who we are : At D&D London we At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 30 diverse venues across six cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino's, 20 Stories, Orelle and South Place Hotel. A bit about what you will be doing and what we are looking for