Reservations Agent
Intercontinental Hotels Group, City Centre, Manchester
Reservations Agent
£27102
Intercontinental Hotels Group, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 6 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c3fdeb49d1494f328952a7177d23e394
Full Job Description
- Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day! As a Reservations Agent, you will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets. Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue, or in a Sales administration role. Along with the above, you'll pride yourself on your high levels of attention to detail and delivering our brand standards. To succeed as a Reservations Agent, you will need:
- To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- To accurately input all enquiries into Sales and Catering system
- To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
- To actively work as part of a team to achieve the department objectives and budget
- To actively consider prevention, recovery and investigation of any complaints
- To liaise with clients to ensure that accurate details for each event & reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- To establish client requirements and identifying how the hotel can facilitate their needs
- To respond to all M&E enquiries in-line with company standard
Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans! Working at Kimpton is not just about working and it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. - Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities!
- Taxi subsidy for shifts starting/ending between 23:00-06:00.
- Subsidised childcare support
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every colleague company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores - all the way from retail to cinema
- Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!
A fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a Full-Time contract! You will earn £13.03 per hour, equal to £27,102.40 salary, plus on target bonus of 10% of annual base salary At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it's why you'll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!,