Reservations Agent - Maternity cover

We have a fantastic new vacancy for a Reservations Agent (Maternity cover FTC 12months) at the Courtyard by Marriott - Luton Airport, As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards and developing of the Reservation team

What are we looking for?

A Reservations Agent serving our brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degreequalification in a business discipline

Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees - including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!