Reservations Agent (Part Time)

As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue. Based in the Holiday Inn Express London Excel you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock. What do we need from you? To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

• Basic numeracy and literacy skills
• Willingness to learn about computer technology
• Willingness to learn sales techniques
Desirable:
• Sales experience
• Groups and reservations experience
• Experience of other hotel booking system GDS or equivalent
• UK citizen or valid work permit
• Knowledge of OPERA
You should be able to work Collaboratively, be result driven, be Brand Hearted with ability to think aheadand anticipate customer and market needs and be able to sell the Aimbridge and IHG Hotels group products and services using up-selling and suggestive selling techniques At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Holiday Inn Express London-Excel 1018 Dockside Road, London (East), London, E16 2FQ, A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express® London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues. Holiday Inn Express® Hotels Do you want to work for one of the world's fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.

As part of the Aimbridge team, you will have access to a suite of benefits that include:
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• 28 days holidays on pro rata basis including bank holidays
• Paid breaks
• flexible working opportunities
• Starting salary above National mininum wage
A day in the life of…