Reservations Co-ordinator

Key Working Relationships Patients, relatives, patients carers Operational Managers, supervisors, unit leads and Company Directors Clinical staff and administrative staff GPs and surgery staff Informatics, Finance, HR, Service Development Specific Duties and Responsibilities To be the first point of contact for patients when attending clinic, via the phone and via email. To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries. To deal with complaints in a timely and professional manner. Escalate to line manager when and wherenecessary. To deal effectively with patient enquiries, queries and appointment requests To register patients using organisational systems (Soliton and Patient Source, any other platforms that are required). To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner. To maintain a healthy and safe working environment for
self, patients colleagues. To inform line Manager of any factors affecting delivery of service as soon as they arise. Undertake Endoscopy reception duties, front of house reception duties, reservations duties when/as required according to your ROTA. Prepare, compile and sort documentations for data entry/scanning etc To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics. To be proactive in terms of ensuring that all clinics are filled to capacity. To comply with data integrity and security policies. To actively communicate with your team members and line manager/supervisor/ clinical staff to assist service delivery. Organisational To follow the instructions provided by the line manager/ supervisor and decide priorities for own working area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole. To be responsible for organising and
planning own caseload to meet service and patient priorities. Readjust plans as situation change/arise. To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of accidents to senior staff, and ensuring equipment use is safe. To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate. To undertake any other duties that might be considered appropriate by the team. To complete all mandatory training as assigned.