Reservations Sales Co-ordinator

At Whittlebury Park, we are looking for a dedicated customer service professional to join our Reservations sales team! As a Reservations Sales Co-ordinator, you will be the first point of contact that our customers have with Whittlebury Park, responsible for delivering a "best in class" sales operation for our bedrooms, spa, golf, and special events such as tribute nights and Christmas., Take incoming reservation calls for the hotel, spa, and golf course, make outbound calls to offer last-minute upgrades to upcoming arrivals.
Responding to queries via both email and telephone call-back inquiries from the Reservations inbox within agreed timelines, Addressing Live Chat inquiries promptly and professionally.
Ensure all interactions, whether by phone, email, or chat, are handled timely and professionally, liaising with other hotel departments concerning special or dietary requests.
Maximise Revenue using availability and upselling techniques and accurately input all reservations into Visual One and Visual One Spa promptly, confirming to the guest in writing. Aswell as processing of gift voucher sales and purchases from both telephone bookings and the online shop.
Our ideal candidate is a good team player who thrives in a busy working environment. Key skills include excellent customer service, keen attention to detail, ability to multitask, and efficient time management. Previous experience in taking customer service-based calls, composing emails, and using a computer is recommended.

You should be familiar with all promotions, offers, and advertisements related to room sales and spa treatments, and have a good overall knowledge of Whittlebury Park and what we offer.

You will be fully aware of monthly targets in upselling and call statistics. Attendance at training sessions as requested is required. Given the dynamic nature of the hotel industry, you may occasionally be asked to carry out reasonable tasks as requested by management or other departments.

The hours of work will be 5 days out of 7, including weekends and bank holidays.

£23961.60, At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
Free Staff Meals: Savor a delicious meal whilst on duty, on us!
Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only).
Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it's through our employee of the month scheme or Welcome to Work days.
Exclusive Discounts:

Food & Beverage: Up to 50% off on food and drink, including our delicious Sunday carvery.
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers.
Hotel Stays: Enjoy discounted rates on luxurious stays.
Join us at Whittlebury Park and take advantage of these amazing benefits while working in a beautiful, award-winning environment !

Job Type: Full-time

Pay: £23,961.60 per year

Benefits:

Canteen
Company pension
Discounted or free food
Employee discount
Free fitness classes
Free parking
Gym membership
On-site gym
On-site parking
Referral programme
Schedule:

8 hour shift
Monday to Friday
Weekend availability