Reservations Service Team

To work within the Reservation Service Team, the role is to provide a multi-functional administration support service to our reservation teams and our customers. To ensure all requests are handled with speed, accuracy and professionalism., Quality assure bookings made through the call centre.

Produce and dispatch invoices, cancellation invoices, ensuring production timescales are met.

Dispatch Travel Documentation, ensuring high levels of accuracy when checking documentation.

Assisting with Administration duties such as distributing post and preparing outgoing post, reception duties.

Rebooking flights, hotels and transfers when required.

Web bookings are administered correctly.

Relocations, ensure these are dealt with quickly to resolve and secure alternative properties to match customers' requirements.

Flight changes and supplier amendments are communicated out to agents.

Make changes to existing bookings when requested by our customers through the manage my booking portal, or via the telephone.

Q Management - schedule changes, ticketing deadlines are met and processed correctly through our systems.

To manage teamwork desks.

Provide a professional service for all our agents and customers.

To be part of a team always thinking of ways to improve our service to our agents and customers.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

To be customer focused.

Strong working knowledge of Travel systems, to include - Amadeus, Travelport, Vibe & Dolphin.

Attention to detail.

Excellent communication skills, both written and verbal.

Strong organisational skills.

Team player.

Comfortable dealing with queries over the phone and via email.

Excellent travel destination and product knowledge.

JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading Tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offer our Agents.

As partners of the world's leading airlines, hoteliers and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry.

Our fully bookable website, www.jtatravel.co.uk uses leading technology and make booking holidays as easy as possible.