Resettlement Key Worker

Candidates must have a good knowledge and experience of housing options and be able to advise on access to welfare benefits. You will be supporting residents at various stages of their resettlement advising on their housing options, accompanying to viewings, and offering support to obtain white goods and furniture. You will offer ongoing support once rehoused to reduce tenancy failure an improve outcomes. Candidates must also have a valid driving licence with access to a vehicle, due to the demands of the role.

This is an important role in which you will:

• Manage your own time and caseload


• Work intensively with a number of clients to provide frontline services to individuals residing in refuge accommodation and during their resettlement into independent living.


• The role will involve managing risk, increasing client safety and developing independent living skills.


• Your support with resettlement may include those residents who move outside St Helens.


• You will be responsible for the identification of support needs via a needs and risk assessment and will work with your clients to develop targets as part of a support plan which you will review on a regular basis.


• Support Refuge clients with applications for rehousing


• Complete risk assessments in line with the local Domestic Abuse Pathway


• Completing referrals to external agencies and working in partnership with services.


To be successful in this role you will:

• Have experience with supporting people with and empathetic approach.


• Be confident to develop, plan and deliver 1:1 sessions with clients in the Refuge and in their own homes once rehoused, by assisting to access services to support with their needs and resettlement.


• Be confident with IT and able to manage your caseload and ensure actions are completed in a timely way.


• You will be confident to support and encourage the resident to prepare for move by obtaining essential items and offer support to apply to St Helens Welfare Assistance and other local support schemes and access grants available.


• Plan and assist with client resettlement into communities; completing home visits and liaising with other professionals and services to ensure sustainability of tenancy.


• Take responsibility for an holistic approach to tenancy sustainment within your caseload in relation to issues such as needs assessment, reduction of risks, maximising income and ensuring tenancy conditions are met.


• Ensure residents are adhering to tenancy conditions once they have been rehoused and liaise with the relevant landlord to prevent tenancy failure.


• Provide assistance, information and support around resident's options in relation to rehousing.


• Offer support around setting up utilities and payment plans


• Complete agreed client-based records, contact sheets, and safeguarding logs.


• Make referrals to specialist partners, both internal and external, where appropriate.


• Keep up to date with changes to welfare reform legislation and the range of welfare benefits available for people and families on low income or in receipt of welfare benefits.


• To identify triggers to non-payment of rent and agree interventions to minimise risk of tenancy failure.


• Continuous assessment of own personal resilience level seeking support where required.


• To promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with the relevant Local Authority and Torus Safeguarding Policies.


• To be well informed about policy, procedure, organisational changes and other relevant legislation, regulations and guidance to provide up to date information to clients when needed.


• To attend partnerships meetings, including Family Action Meetings, Core Groups and Case Conferences where required.


• Maintain the security of the building and keep occupants safe, ensuring clients are aware of health and safety issues and behave in a way that promotes good health and safety for themselves and others in Refuge services.


• To have a positive attitude to both Torus and towards your own learning and development, and proactively seek opportunities to develop professional competencies including IT skills.


• To attend internal training, team briefings, team meetings and corporate updates.


• To have a flexible approach to working hours and support the cover of shifts during periods of staff absence.


• Access to your own vehicle to undertake home visits and relevant business insurance, Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;


• Right to work verification


• Qualification certificate check


• 2x Completed references


• OH Health Questionnaire - Fit For Work


• DBS check (if required for role)


• Completion of all new starter documentation including signed T&C's


Happy to Talk Flexible Working

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.

St Helens Council commission Torus to deliver the specialist domestic abuse service, known locally as Safe2Speak, to deliver support to victims of Domestic Abuse across the region, including 24/7 short term Refuge accommodation., We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That's why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they'll achieve their best for Torus.

We are Torus. We are building the future.