Resettlement Worker

To provide a high-quality frontline resettlement service to victims of domestic abuse delivering a service to those at highest risk. To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse. Provide specialist support to clients with additional barriers to support.

CORE RESPONSIBILITIES OF THE ROLE WILL BE:

o Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriate.

o Acting as a key-worker to a caseload of individuals and families impacted by domestic abuse, enabling them to take ownership of their journey with Local Solutions.

o Ensuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etc.

o Carrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talents.

o Developing and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Mental Health services, Drug & Alcohol Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies.

o Focus and prioritise victims who face additional barriers to accessing support and engaging in safety planning.

o Work with high-risk victims of domestic abuse who also have additional complex needs to help them access services to keep them and their children safe.

o In accordance with Local Solutions case management policy: Be proactive with your line manager in carrying out periodic case reviews based on a review of risk and abuse

o Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.

o Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.

o Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse.

o Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

o Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.

OTHER DUTIES

o To deliver additional provision/group-based work with sourced funding.

o Ensure compliance with all legal, regulatory and contractual requirements including Data protection, confidentiality, child protection and adult safeguarding.

o Ensure there is robust engagement and involvement of service users re service improvements.

SPECIAL INSTRUCTIONS

o To ensure a safe working environment in accordance with Health and Safety Regulations

o To attend fire drills and staff meetings

o To attend training events as required

o To be an essential car driver

o Experience of housing related support.

o Experience and knowledge of providing support to people with multiple and complex needs.

o Relevant experience and/or qualifications in areas around Domestic Violence.

o Knowledge and practical experience of using IT.

o Good communication skills.

o Resilient and robust with a positive outlook Ability to adapt to changing circumstances.

o Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.