Residence Advisor Lead

You'll support the Residence Manager in running a smooth, efficient department while ensuring top-notch customer service for our students. As a live in role, your focus will be on creating a welcoming and lively home from home environment, maintaining EF's high standards and ensuring health and safety protocols are followed. You'll also assist with administrative tasks, help with student inquiries, and liaise with local suppliers, all while promoting the best image of our school within the community.

This position is full time, with either a Tuesday - Saturday or Sunday - Thursday schedule and due to the nature of the role hours may vary. As a live in position, accommodation is provided at no extra cost.,

• Live in EF residential accommodation and oversee comfort, safety, and conduct of students on and out of school hours ensuring residence advisor duties such as room checks, curfew, and activities in the residence are in place


• To support the Residence Manager in running an efficient department


• To ensure the highest level of customer service and satisfaction is delivered to students


• To ensure Weekends are run smoothly and residence assistants are supported


• To support students in their daily life and enable them to achieve the best experience and highest learning possible


• To organize work processes and shifts/delegate duties between residential advisors


• To ensure standards of rooms and quality of service are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate


• To advocate for a fun and lively environment within campus by organising Weekend residence tour, welcoming and departure students, and promoting activities


• To assist with administration tasks by having accurate lists with important information to support the team and suppliers


• To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff


• To ensure Safeguarding procedures are in place and concerns are shared with relevant school staff


• To follow EF procedures and take responsibility for fire safety


• School emergency phone duty on rota basis
  
  Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of international students, helping them feel at home while studying in the UK? If this describes you, EF Education First encourages you to help us open the world through education as a Residence Advisor Lead., Reliable, responsible, and able to work independently


• Approachable, confident, and friendly personality


• Customer service oriented and strong communication skills


• Flexible approach and comfortable working in a fast paced environment


• Killer instinct, Pro-active and problem-solving mindset


• Ability to handle difficult situations with ease & remain calm under pressure


• Sensitive approach to welfare issues


• Clean background check and two references required


• Right to work in the UK
  
  EF's mission is opening the world through education.


A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.


• Continuous professional development for all staff


• Work in a truly international environment


• Regular social events


• Ambition is nurtured and fast-tracked career enhancement opportunities are provided


• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


• Global career opportunities


• Employee Assistance Program


• Private health insurance


• Life insurance


• Access to EF Hello language learning


• Moments away from Brighton beach


• Accommodation provided