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Residence Assistant

Sodexo, City of Westminster

Residence Assistant

£28080

Sodexo, City of Westminster

  • Full time
  • Permanent
  • Onsite working

, 14 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 3cc03c0818cc400cbbc987ed60db67a5

Full Job Description

  • Welcome guests, customers, and students to our prestigious university.
  • Ensure that you deliver 5-star customer service at all times
  • To support the client in delivering sector leading accommodation services.
  • Assistance for workplace training, inductions, hospitality, and meeting room connectivity
  • Handle enquiries via telephone, email, social media, and computer aided facilities management platforms and face to face.
  • Issue and control of resident, contractor and staff keys
  • To complete administration tasks on the University's Accommodation system, which includes tasks such as checking students in and out, running reports and applying charges to student accounts
  • Input maintenance requests into an electronic QFM system following relevant guidelines, training and policies. To monitor jobs and follow up on those that haven't been completed.
  • Display adaptability and assist the team with any tasks or projects they require assistance with

    Excellent team spirit and outstanding communication skills
  • Prior experience in a similar role is a benefit, however a can-do attitude and 100% customer focus will tick the box.
  • The ability to prioritise tasks and remain calm under pressure
  • Champion for safety and health procedures
  • A desire, if you're interested, to develop and advance your career

    Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland), About Sodexo
    • At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

    Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
  • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment
  • Competitive compensation
  • Full training and full protective uniform supplied

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