Residence Experience Receptions Supervisor (FTC) (KW12337)

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a . We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our commitment. We are very proud to be an and are an accredited ; committed to . what makes the University of Bath a great place to work. Follow us and on Twitter for more information. Further details: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.

We are looking for a Residence Experience Receptions Supervisor with excellent customer service skills to join our Residence Experience team. This role would be suited to someone with a friendly personality and someone who is eager to create memorable experiences for our students and commercial guests.

With over 5,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will primarily be based on Campus. However, this role require a level of flexibility and availability to work across a variety of locations and shifts especially during Commercial period (June until September). You will work on a 5 days over 7 rota. The rota covers work on any of the 7 days per week between 8am - 10pm. Therefore weekend working will sometimes be required. This role supervises a small team of our permanent and casual staff. You will be involved in their recruitment and responsible for their training. You'll work closely with your managers to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service. This is a full-time, fixed-term maternity cover position starting March 2025 and ending December 2025 or the post holder's early return. The role is 36.5 hours per week For an informal discussion about the role, please contact Stephen Schilizzi at . However, please ensure that you submit your application through the university website. What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a
and with an increasingly agile workforce, are open to flexible working arrangements
• an
that recognises the talents of our diverse workforce
• a wide range of personal and
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for