Resident Engagement Officer

As a Resident Engagement Officer, you will be in a team responsible for engaging with local communities through bespoke engagement plans, liaison with internal teams, key stakeholders, with a particular focus on ED&I and engaging with diverse residents. You'll be joining us at an exciting time and will be part of Customer Experience and the wider Operations department. Learn more about the Customer Experience team in our recruitment pack. How you'll do it The Resident Engagement Officer will work proactively and collaboratively with our internal teams and departments, reflecting the six outcomes of our Customer Strategy to drive service improvements. Responsibilities include:

• A 'can do' approach, planning and implementation of a range of innovative engagement opportunities in collaboration with residents and local communities. With the specific aim of building relationships with residents, improving visibility of NHG locally, capturing local insight and feeding it back into our Customer Experience department.
• Work closely with the Resident Involvement team to deliver engagement opportunities and events where accessibility and inclusivity is a priority focus.
• Work closely with internal teams, with an emphasis on collaboration with the housing teams and the NHG Places team.
• Actively promote resident engagement activities and opportunities through a variety of communication channels.
• A willingness to work evenings and weekends to deliver the expectations of the role, as and when required.
  
  We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
• Experience in resident engagement/community development and/or youth work.
• Knowledge of the statutory and regulatory requirements for housing associations about involving and empowering residents and implementing best practice approaches.
• Experience of working with residents to promote and celebrate diversity.
• Excellent written and verbal communication and presentation skills including ability to prepare and deliver reports to Managers, and build rapport with residents and stakeholders
• A proven ability to think creatively, problem-solve and work on own initiative.
Desirable:
• Excellent written and verbal communication and presentation skills including ability to prepare and deliver reports to Managers, and build rapport with residents and stakeholders
• A proven ability to think creatively, problem-solve and work on own initiative.
• Good stakeholder management and the ability to handle challenging behaviour and situations.
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary