Resident Liaison Officer

As a Resident Liaison Officer, you'll be working within the Building Solutions Team, supporting them in facilitating the smooth running of projects. Your day to day will include:

• Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
• Carrying out property condition surveys
• Arranging works and surveys appointment.
• Sending out letters and paperwork pre and post appointments
  
  Have strong experience as a Resident Liaison Officer with a housing background
• Have a strong understanding of relevant legislation & compliance issues surrounding housing & property
• Have the ability to deal with sensitive & difficult scenarios.
• Have face to face customer service experience and a willingness to learn
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.