Resident Liaison Officer- Thurrock Towers
Axis Europe, Grays, Thurrock
Resident Liaison Officer- Thurrock Towers
Salary not available. View on company website.
Axis Europe, Grays, Thurrock
- Full time
- Permanent
- Onsite working
Posted today, 23 Dec | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 900dc37104a54d4f8138584faf29266a
Full Job Description
The Key to Axis's success is the continuous improvement of our services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us. We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents. Responsibilities
- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
- Organise consultation events and attend meetings as required
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals - Experience of working within a customer services environment is essential
- Full Clean Driving license
- Flexibility regarding travel and working at various sites, and attendance at evening meetings
Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Annual holiday; increase after 1 years' service to a maximum of 5 days - Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause