Resident Services Officer

· To provide a visible and approachable presence on Southwark's housing estates.

· Work with all stakeholders (residents, neighbourhood Police, Residents organizations, cleaning and grounds maintenance staff, Asset Management, Fire Safety Team, Environmental Services and others as applicable) to maintain a high quality physical and safe environment.

· Deliver a resident focused service, responsive to the needs of the local diverse community. Working closely with external agencies and tenant organisations, encourage involvement and feedback as an integral part of the service

Key Duties/Accountabilities

· This is a key role for the Council in delivering our housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease, co-ordinating services, advocating for residents and working collaboratively across the Council and with other agencies on case management.

· Provide tenancy and leasehold management, including tenancy and leasehold checks, ensuring the consistent application of Southwark's policies and procedures. Enforce tenancy and lease conditions following through when appropriate with Legal Services and give evidence in Court to support the action.

· Ensure that information is maintained, stored and retrieved in accordance with business need and statutory and legislative requirements.

· Experience of dealing with current issues affecting local authorities and social housing in particular including an understanding of housing and leasehold management law and practice is essential.

· Experience on how to provide resident focused services and a broad understanding of the challenges of working in a diverse community and ways to ensure that services are delivered fairly and consistently is essential.

Essential Qualification Required:

· A relevant degree and or professional qualification, or work experience of at least equivalent level is essential.