Resident Support Manager

Reporting to the Regional Manager, this role is an important part of the Community Impact Team and will work closely with all relevant internal and external stakeholders to appropriately support residents and customers with additional requirements to achieve their personal goals and reduce associated risks and costs for MTVH. This post holder will be responsible for building a relationship of trust, advising and empowering residents experiencing multiple barriers to achieve their personal goals to live well and sustain their tenancies. Activities include carrying out a comprehensive assessment of residents' circumstances and supporting the resident to complete an action plan that fully addresses all immediate, medium- and long-term needs of individual residents to enable them to sustain their tenancies and live well. What you'll need to succeed The successful candidate will come with extensive knowledge and a track record of delivering one to one support to individuals dealing with a range of vulnerabilities, including fuel and food poverty, mental ill health and physical and financial difficulties. They will have the ability to adopt a needs-led approach to develop solution focused interventions with holistic support assessments and action plans. In addition they will have experience of working on complex cases in partnership with internal and external stakeholders.The candidate will be expected to provide tenancy support where needed. The applicant will have experience in caseload management and monitoring. This is a values driven role and we will be looking for someone with the energy, enthusiasm and passion to make a real difference for MTVH residents and communities. The successful candidate will put the resident at the centre of the process and empower them to find solutions to enable them to live well. To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced Level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation as part of the onboarding process.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!


• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional 'Beliefs day' once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation