Residential Customer service Advisor

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Permanent
We are seeking a motivated, customer-focused individual to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.
As a key member of the team, the post holder will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in one of our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.

The ideal candidate will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess strong administration, communication, organisational, and problem-solving skills.
Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation. Strong IT skills and an understanding of the evolving digital landscape are essential.

This is a permanent role, working 5 out of 7 days on a rota-based shift pattern, which includes weekends, early mornings, and evenings.
In return we offer a highly competitive rewards and benefits package including:
# Generous annual leave entitlement
# Training and Development opportunities
# Pension Scheme with generous employer contribution
# Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
# Free parking
The post is based in Bedford Square, London within commuting distance from London.