Residential Sales Coordinator
Mick George Ltd, Huntingdon, Cambridgeshire
Residential Sales Coordinator
Salary Not Specified
Mick George Ltd, Huntingdon, Cambridgeshire
- Full time
- Permanent
- Onsite working
Posted today, 3 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0fbbeacff9ae4f739d1f89acb79df854
Full Job Description
- Answering incoming sales calls from existing and new residential customers
- Pricing Residential and Construction customers' sales enquiries using the pricing resources provided.
- Taking orders and processing payments for residential customers that you have quoted.
- Identify cross-selling and up-selling opportunities and gathering further information on all enquiries.
- Offer a high level of customer service, ensuring a positive customer journey.
- Tailoring sales approach to suit the customer.
- Managing residential online enquiries & skip sales inbox
- Responding to emails in a professional and timely manor
- Understanding the needs and requirements for the residential market
- Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
- Converting quotations into orders via strong sales knowledge and regular customer contact.
- Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised.
- Building quick relationships with customers
- Undertaking sales/marketing campaigns
- Meet KPI's for Sales campaigns and proactive call outs.
- Upholding a high service level across residential phone lines
- Managing price increases as and when the business needs
- Understanding the portals and encouraging companies to use them.
- Feeding back KPI statistics to management on a weekly basis
- Working with the Sales Team to pro-actively work through Trade pipeline.
- Providing feedback to manager on competitors and market information
- Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions.
Computer literate & Microsoft Office Skills - Flexibility to get tasks completed as needed with excellent attention to detail.
- Ability to work under instruction whilst using own initiative where necessary.
- Highly organised with a polite and confident telephone manner
- Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential.
- Driven and pro-active individual.
Competitive salary - Company pension
- Cycle to work scheme
- Company benefit platform
- Length of service rewards - enhanced holiday entitlement / access to private healthcare service
- Employee assistance programme The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual's contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.