Residential Services Manager - Carnaby - 6 months FTC

Salary Not Specified

CBRE, Inc., City of Westminster

Full time
Temporary
Onsite working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: fd351209dba841a495f9cba34567ea26

CBRE, Inc.

Full Job Description

Manage operational activities for all residential properties in the portfolio.

(Multi-site) The properties to be managed are in the West End of London . As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.,

To develop and maintain a positive image of the buildings in their location

Attend weekly CBRE residential review meetings to ensure the latest updates are communicated

To monitor all activities relating to the sites, reporting and taking action as appropriate

Regular inspections of the building fabric

Undertake all vacant property checks and carry out duties such as flushing units and removing any post

To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.

Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner

To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required

Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes

To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have

Arrange and manage all tenant check outs and manage and remedial works to completion.

To attend all AST and Long Leasehold residential tenants' meetings with the surveying team

To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties

To liaise with local authorities as appropriate

To proactively manage risk and deal with insurance issues on site relating to residential claims

To produce regular reports to Estate manager and residential surveying team, as required.

Manage the tenant communications platform Channels.

To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.

Based in the site office five days per week.

Any other duties as directed by your Line Manager

A proven track record within the property management industry, how stakeholders function and the range of services available to clients

Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn

Have a proven track record of how to build and maintain client relationships

Develop an understanding of how to build and maintain tenant/customer relationships

Develop an understanding of how to build and maintain supplier relationships

Understanding of key issues to be noted on property inspections and ability to resolve

Understand and use industry/specific IT applications

Understand the principles of service charges, budget management and purchase order management

Be able to specify services, tender contracts and select service providers

Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's

Know and be able to apply legislation and policies relating to Environmental protection

Understand insurance relating to buildings and the FSA regulations

Understand and apply all procedures relating to work activities

Able to plan and manage own workload

Ability to work effectively is a busy environment as part of a team, supporting colleagues

Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing

ARLA level 3 qualification

A working knowledge of Reapit

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.