Resource Admin EAP

The role of the Resource Admin is to conduct operational planning activities within the workplace Wellbeing division. The purpose of which, is to provide clients and/or resource pools with optimised plans to deliver the best service possible according to client requirements, whilst managing the overtime requirement for coverage of a 24/07 service.,

• Working in conjunction with the EAP Team Leader to determine the appropriate levels of resources to be planned by client, and enacting the plans to ensure service delivery, KPI achievement and compliance rates are delivered.


• Identify and resolve gaps in coverage of the staff Rota's, ensuring all shifts are covered.


• Maintenance of schedules in an agreed, standardised format, ensuring data is accurate.


• Ensuring shrinkages (e.g., absence, holidays, training, meetings) are approved and managed in line with forecasts and guidance and recorded appropriately on the relevant logs and plans.


• Re-planning to accommodate changes to schedules, cancellations, absence of practitioners, priorities etc., whilst fully understanding and being able to articulate the impact of changes.


• Work in conjunction with the Therapy Services Operations Manager and MSK, EAP and TM Team leaders to monitor schedule adherence and identify opportunities for improvement to maximise productivity and utilisation, KPIs or to minimise the impact of unplanned changes.


• Identifying issues within the plans and proposing solutions to resolve.


• Setting up the planned schedules within the booking system, ensuring they are accurately setup to reflect restrictions.


• Identifying opportunities for improvement within planning processes.


• Carry out other ad hoc tasks commensurate with level of responsibility as requested.
  
  Previous experience of planning and scheduling is desirable.


• Excellent communication skills, both written and verbal


• Able to think logically and construct sound, persuasive arguments, enabling effective decision making.


• Must be able to work autonomously.


• Able to demonstrate resilience and the ability to deal with setbacks constructively, working to resolution of issues.


• Be an advocate for change and process improvement.


• Able to demonstrate a clear attention to detail, always ensuring data accuracy and integrity.


• Ability to maintain and develop strong, trust-based working relationships.


• IT literacy: Able to confidently use MS Office Applications, such as Word, Excel and Outlook etc.
  
  The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.


Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.


• Competitive salary


• 25 days annual leave, plus bank holidays


• Buy and sell holiday scheme


• Pension scheme


• Health Cash Plan


• Career progression opportunities


• Employee Assistance Programme


• Cycle to work scheme


• Eye care test vouchers


• Flu vaccination scheme


• Employee discount scheme


• Life assurance


• Annual Share Save Scheme


• Professional registrations fees paid


• Clinical Training Academy