Resource Analyst, GSS

At Braze, we have found our people. Were a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we cant wait to meet you.The Global Services and Support (GSS) Strategy & Operations team ensures Global Technical Support and Professional Service Delivery Teams have the necessary tools, systems, and resources required for our Services Organization to scale effectively and deliver exceptional experiences to Braze customers. GSS exists to accelerate customers time to value and drive a multitude of customer adoption scenarios from implementing new solutions to modernizing legacy integrations. Our Professional Services ensure that customers get the most out of Braze throughout their customer lifecycle.
WHAT YOULL DO We are looking for a Resource Analyst to join our GSS Strategy & Operations team who will drive strategic and tactical business processes that allow us to efficiently match the right resource to the right project at the right time. This Resource Analyst will play a critical role in scaling centralized Resource Management processes across our Global One-Time and Recurring Service Practices. As a Resource Analyst, you will be working closely with our Professional Services, Sales and Partnerships Organizations. You will act as a trusted advisor by supporting Service Delivery Leaders with forecasting, staffing and scheduling decisions to ensure service engagements are resourced appropriately according to customer and business needs, whilst ensuring that resources are effectively utilized.

Utilize Certinia Professional Services Automation (PSA) software to proactively manage resource requests, assignments, and schedules across professional service engagements.
Interface with Sales Leaders to monitor opportunities in the pipeline and maintain resource request data hygiene for prospective professional service engagements.
Work closely with Service Delivery Teams to maintain awareness of forecasted capacity & utilization.
Work closely with Service Delivery Teams to maintain a good understanding of skills, proficiencies, and aspirations.
Lead regular staffing meetings with Service Delivery Teams with a mindset of assigning the right resource to the right project based on customer and business need.
Collaborate with Sales & Service Delivery Leaders to ensure relevant services forecasting processes are adhered to.
Develop strategies to improve utilization attainment while maintaining strong project performance outcomes and employee satisfaction.
Proactively suggest improvements to sales pipeline management, forecasting & staffing processes to drive efficiency.
Support the Resource Management Office to drive the adoption of Resource Management best practices across the Services Organization.

You have at least 2-3 years of related professional experience.
You have knowledge of and/or experience in staffing or resource planning.
You have knowledge of and/or experience in Professional Services and Agency Partner Services Ecosystems.
Youre analytical and data-driven. Your approach is grounded in examples and defined by testing and iterating. You have a desire to understand and make sense of complex systems and concepts.
You have a high level of intellectual curiosity and are comfortable learning new things (technology, process, people & more).
You are a strong collaborator & communicator with a demonstrated ability to navigate & resolve complex situations with various stakeholders.
You have exceptional organization skills with keen attention to detail.
You have strong drive and character qualities that align with Braze Core Values.
Knowledge of and/or experience with Salesforce CRM, Experience Cloud or Certinia Professional Services Automation (PSA) software is a plus.
Resource Management Certified Professional (RMCP) certification or a willingness to obtain certification.

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UKs 2024 Best Workplaces (Large), #3 on Great Place to Work UKs 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Works 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UKs 2023 Best Workplaces for Women (Large), #19 on Fortunes 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UKs 2023 Best Workplaces in Tech.
Youll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as wed love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, weve got you covered so you can prioritize work-life harmony.

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work