Resources Caseworker - Level 2 (Corporate Support)

The Resources Casework Team are seeking to employ a caseworker to undertake corporate support related tasks due to the secondment of the existing officer.
We are looking for a confident, approachable and organised individual who will complement our existing team dealing with a range of enquiries using existing processes to provide support predominantly to our Corporate Leadership Team and Members. You will be involved in a wide range of business support requests.

Ensuring accurate, professional and timely case management business support is provided to internal customers to support business needs
Assisting to ensure the provision of fit for purpose support services systems and processes
Ensuring strict confidentiality is maintained, and data protection rules are followed
Promoting understanding of case management processes and systems across the council
Identifying improvements in customer and service provision
Undertaking less complex clerical tasks that require an understanding of relevant service processes, regulations and legislation
To demonstrate significant depth or breadth in case ownership through one of the following:
Acting as lead case owner in one area of specialism, personally owning the resolution of some complex cases, and assisting with the design and development of tools and guidance notes which enable the team to self-serve and widen their knowledge, or; · Developing a breadth of knowledge, owning non-complex cases across multiple services where significant functional knowledge and skills are required.
Will occasionally refer to a Business Partner for advice and along with some requirement to work with Resources Specialists.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.