Resources Compliance Liaison Officer

The Regulatory Services Team is responsible for delivering a wide variety of statutory functions including, pest control services, the assessment of air quality air, port health border controls and sampling, health and safety, food hygiene and standards, animal welfare, communicable diseases, statutory nuisance, environmental health, rogue and fraudulent traders, fair trading, product safety, intellectual property crime, age restricted sales, petroleum, explosive safety, community funerals, the licensing of hackney carriage and private hire operators, vehicles and drivers, the licensing of premises and persons under the Licensing Act 2003 and gambling premises under the Gambling Act 2005. The 'administrative family' carries out the 'core business' of the wider team whilst providing specialist advice and guidance to a wide and diverse range of contacts. What is the role? The purpose of a Compliance Liaison Officer is to provide support all compliance teams within the service and to be the first point of contact for all customers. The challenge of this role is to support customers to achieve high standards of regulatory and licencing compliance and maintain efficient delivery of service functions. The day to day duties of the role will include:

• actively working as part of a team and support the delivery of Regulatory and Licensing frontline services via the process of a wide variety of administrative processes.
• interacting with a wide variety of customers such as those registering complaints for investigation, applying for licenses or services, registering business activities etc.
• processing and providing accurate information to customers and promoting the range of services and access channel options available to customers.
• ensuring that enquiries are handled following detailed departmental process and are delivered in line with legislative requirements.
  
  an operational understanding of several key Regulatory and Licensing Service functions.
• a knowledge of the administrative functions likely to be undertaken in a Regulatory Service and Licensing authority enforcement team.
• excellent communication skills, delivering messages clearly so that they cannot be misunderstood.
• abilities to ensure that any information or situations are handled in a respectful manner without escalation.
• an aptitude for being decisive, making decisions and using discretion - considering the most appropriate course of action outside key policy / process criteria.
• abilities to deliver flexible service delivery requirements - including the participation on duty rotas and positively engaging in service and internal policy changes.
• a understanding of how poor decision making may impact of service / senior officers and what constitutes poor decision making.
• an understanding of how personal information / sensitive information needs to be managed and the implications of not doing so in accordance with legislative requirements.
• good knowledge of computer software packages.
• accountancy skills.
• previous experience in an administrative role.
• have a high degree of accuracy and attention to detail.
• integrity, an ability to motivate others and work with others, and retain a positive attitude towards problem solving / delivering service solutions / improving complex problems.
• An aptitude for being self-motivated as there will be occasions when you are working on your own / or with limited supervision.
  
  We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
• A generous pension scheme
• Up to 31 days annual leave per year pro rata + bank holidays
• We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
• A range of retail discounts via our reward portal offering discounts at retailers.
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans