Response Officer

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

• Medical Clearance - Pre-placement health assessment
• Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request
  
  CATEC (Community Alarm Technology Enabled Care) offer a monitor and response service to over 4,800 vulnerable people citywide, the technology we provide aims to keep people in their own homes to help them maintain their independence. We support families and carers and work closely with stakeholder such as NHS hospital and community teams, care agencies and teams within Adult Social Care.
The Response Officers work on a 24 hour rota and the CATEC team consists of Response Officers, Business Support Officers and Installation Officers. Your role would include call handling, responding to assist people in their homes who have usually fallen, updating records by using different IT systems, decision making and installing some TEC devices in people's homes We are looking for people who can work in a fast paced environment, have the ability to multitask and enjoys working as part of a team. A willingness to learn and develop new and existing skills. The role requires the candidate to always hold a full UK driving license as will be driving Manchester City Council Vehicles whilst responding to citizens' own homes. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. We're the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another:
• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve. Creating an inclusive team at Manchester City Council At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics. If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process. Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
  
  If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:
• Passport/ID: You will be required to provide documentary proof of your right to work in the UK - please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS)
• Evidence of driving licence
When you join us We want everyone to be able to be themselves at work and give their best. If you need addi...