Response Volunteer

The role is reactive to the needs of the hospital and will involve working across various departments. You will be advised daily as to what tasks you will be required to undertake but could involve running errands for departments, doing well being rounds around the Trust, directing people at the welcome desks and carrying out Meet and Greets.
Volunteers cannot replace the role of a paid employee, and this is not a work placement., Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals., + Collecting and delivering notes / swabs / medication / equipment & running errands from various departments / wards
+ Providing a courtesy 'Meet & Greet' service (wheelchair training required)
+ Assisting with patient / family video calls on wards
+ Operating a library service to wards
+ Visiting / chatting to patients who may not have visitors on wards
+ Support within A&E and Pharmacy department (over 18's only with full training)
+ Assist with wellbeing rounds, offering drinks to patients
+ Cover desks and welcome patient and visitors to the hospital, providing clear, accurate directions
+ Undertake patient / staff surveys to collect data to understand their experience
+ Confidentiality must be always maintained regarding patients and their property
+ Guide people around the hospital and be proactive in assisting anyone who may be lost or need help
+ Take the Brew Buddy out to support staff wellbeing
+ Whilst carrying a radio always ensuring you speak professionally over the system and never speak about patients over the radio

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Can you spare 4 hours a week?
Are you friendly, caring and a good listener? Are you able to approach people to offer help?
We are looking for volunteers Monday to Friday:
AM Shift - start 8.30 and finish at 12.30pm.
PM Shift - starts 12.30 and finish at 4.30pm.
Please note:
The commitment we ask for is:
· 4 hours each shift
· Ideally same day each week
· Minimum 6 months commitment
Our volunteers are an invaluable part of the hospital team so come and join us and make a difference.
PLEASE NOTE: THIS ADVERT IS CAPPED AT 15 AND WILL CLOSE ONCE 15 APPLICANTS HAS BEEN REACHED SO COULD CLOSE EARLY