Restaurant & Bar Supervisor at Pennyhill Park

We're actively seeking a Restaurant & Bar Supervisor for the Hillfield here at Pennyhill Park who will take responsibilities for the smooth running of the department alongside the Restaurant Manager. You will work as part of a team to constantly evaluate, train and improve the experience of our guests. Your organisation skills will be put to good use working within a large team, being responsible operationally for the Hillfield Restaurant. Our beautiful location and fabulous grounds set in the Surrey countryside provide a wonderful environment to work in. We offer our guests the best possible experience whether an early morning breakfast, a wonderful buffet at lunch or some delicious a la carte choices at dinner. Our friendly and hospitable team will deliver a welcoming and luxurious service, ensuring our guests have everything they need to make their time with us memorable. Share, The responsibilities of our successful Restaurant & Bar Supervisor will be to;

• Supervise, co-ordinate and where necessary, participate in the activities of all Restaurant team members to ensure the Restaurant standards are maintained and that outstanding customer service is delivered.
• Assist in training team members, conducting meetings and briefings in order to maintain standards.
• Assist the Manager in communicating relevant information within the Restaurant and with all other necessary departments.
• Promote a culture of up selling within the Restaurant team.
• Assist in running all Restaurant shifts, ensuring all team members adhere to the Restaurant standards of service.
• Attend to guest's requests and comments regarding food and beverage.
• Deal with and record complaints from guests and all other significant activities in the Restaurant shift report and inform Restaurant Manager or Duty Manager on shift.
• Ensure stock takes for crockery, china are carried out on a monthly basis
• Monitor that the Restaurant cleaning rotas and procedures are carried out on a weekly and monthly basis.
• Ensure that a briefing is completed at the beginning of every shift.
• Ensure that function sheets are being printed daily and communicated amongst the team.
• Ensure the point of sale system is being, corrected, updated, or notified to the Assistant/Restaurant Manager.
• Assist in ensuring adequate supplies and materials and prepare requisitions when necessary.