Restaurant General Manager - Cambridge, Cambridgeshire

Salary not available. View on company website.

German Doner Kebab, Newtown, Cambridge

Full time
U
Onsite working

Posted 1 week ago, 11 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: dabdc50d599e433f9eba7b507455c968

German Doner Kebab

Full Job Description

You are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store's sales and profit by maintaining ideal cost of all the restaurant's expenses including proper preparation of weekly roster without sacrificing the customers' experience. It is your responsibility to keep your people motivated and create a cheerful professional working, Leads Operations Excellence:

Oversees and manages all areas of German Doner Kebab Restaurant
Ensures guest service exceeds company standards and strong guest satisfaction is maintained
Responds efficiently to guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible are served
Organise and supervise shifts to ensure both team and guest satisfaction
To be duty manager on rotation basis (role shared with supervisors)
Coordinating the entire operation of the restaurant during scheduled shifts
At the end of each shift complete all necessary daily reports
Managing team welfare and providing them with regular feedback
Ensuring that all employees adhere to the company uniform standards
Organising and supervising the shifts of kitchen, dining, and counter staff
To meet and greet all customers where possible and role model exceptional customer care
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment
Maintaining high standards of quality control, hygiene, and health and safety
Trains and develops team through strong, well organised training and ongoing operational feedback
Appraises teams' performance and provides formal feedback to keep them upbeat and productive
Nurture a positive working environment and leads by example
To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
Ensure GDK team are always well groomed and smart ready for work
Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage
Monitors and ensures compliance with food safety and health & safety rules and regulations
Control costs and minimises waste to ensure profitability of the restaurant
Successfully promote and publicize the GDK brand
Analysing and planning restaurant sales levels and profitability
Organising marketing activities, such as promotional events and discount schemes
Monitor all restaurant operations and initiate corrective actions
Lead all financial areas including sales growth, cost management, and profit growth
Takes responsibility for the business performance of the restaurant
Preparing reports at the end of the shift / week, including team control, food control and sales
Creating and executing plans for sales, restaurant profit and staff development
Setting budgets and/or agreeing them with the franchisee
Checking stock levels and ordering supplies and ordering correct amount of supplies
Preparing cash drawers and providing petty cash as required
Helping in any area of the restaurant when circumstances dictate
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To perform any other duties as designated by the Franchisee due to business demands
To take responsibility for and ensure the security of a German Doner Kebab Restaurant
Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records, the receipt and administration of all deliveries are up to date
To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate
To administer and maintain the German Doner Kebab PMC system
To monitor the stock storage areas, ensuring they are secure, neat, and clean always
To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
To monitor with daily ordering to ensure that stock levels are maintained, and orders are placed in a timely manner
To monitor the training of restaurant staff including holding periodic performance reviews
To lead and comply with maintaining high standards of food quality
At all times promote and follow legal responsibilities and requirements associated with the business
Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.
Team members and Supervisors
Store Management Team
Guest/Delivery drivers
GDK Head Office personnel
Franchisee

Management 2 years (required), A qualified candidate for the position of a Restaurant General Manager should have outstanding interactive and communication skills and possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
Proven working experience as a Restaurant General Manager
Demonstrated experience in customer service management
Extensive food knowledge
Computer literacy and familiarity with restaurant management software
Strong leadership, motivational and people skills
Financial management skills

German Doner Kebab is revolutionising the kebab across the globe! Our gourmet kebabs are freshly prepared by our passionate and friendly team in front of our customers eyes. They are made using premium, lean, succulent meats and fresh local vegetables, served in handmade toasted breads with unique signature sauces.