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Restaurant Manager - Harrogate

Grantley Hall

Restaurant Manager - Harrogate

Salary Not Specified

Grantley Hall, Harrogate

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 25 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d251547b3cc242478fcd4b0e838bad3b

Full Job Description

  • Providing a friendly, courteous and professional service at all times

  • Put in place a framework so that guests expectations are continually exceeded

  • Manage and provide direction to all colleagues within your teams during shift

  • Nurture and develop all your teams to ensure they are confident and high performing

  • Ensure each guest receives impeccable service and all service standards are consistently met across your departments.

  • Delegating tasks and checking their execution

  • Monitoring stock levels of all operational equipment and items

  • Meeting sales, profitability and payroll targets

  • Undertake monthly stock takes and oversee the ordering of stock

  • Fully manage the recruiting and training within your areas

  • Dealing with guests' feedback and providing solutions to complaints

  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

    Previous experience running one of the area's of responsibility would be desirable.

  • Hands on approach to work, always being productive and looking to improve

  • Have a real flair and passion for hospitality

  • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues

  • Enthusiastic, quick thinking and welcoming personality

  • A great knowledge of food and beverage

  • Ability to mentor and supervises a junior staff

  • Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery

  • Detail orientated and drives standards

  • Possess a positive attitude and a desire to learn


  • Ability to meet deadlines and work under pressure

  • Friendly, courteous and helpful with excellent communication skills

  • Motivated to go the extra mile for guests and colleagues

  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

    Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

    We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

  • Tips typically over £200 per month (£2,400 per year)

  • Complimentary bespoke uniform and chef whites

  • Complimentary meals whilst on duty

  • Refer a Friend bonus - Earn up to £1000

  • Complimentary employee car parking

  • Complimentary state of the art onsite gym - with personal trainer support

  • 31 days annual leave (including bank holidays) increasing with service

  • Professional development opportunities at all levels

  • Reimbursement on work shoes, sight tests and professional memberships

  • Modern and spacious discounted live in accommodation for eligible roles

  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases

  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.

  • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite

  • Team Member of the Month Awards

  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop

  • Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels

  • Cycle to work scheme

  • Access to Wagestream, allowing you to instantly access your wages

  • Simplyhealth - Health cash plan