Restaurant Manager - Wotton House

At Wotton House Hotel, nestled in the heart of the stunning Surrey Hills, we don't just host events - we bring visions to life and create moments that matter. Dating back to the 17th century, this historic gem boasts exquisite Grade II listed gardens and unique architectural charm, making it a premier venue for unforgettable occasions. Whether it's a fairy-tale wedding or a high-profile corporate function, Wotton House blends its rich heritage with contemporary elegance to deliver exceptional experiences. If you have the drive and passion to turn meticulous plans into magical realities, we'd love to hear from you. Apply now and be part of something extraordinary. A DAY IN THE LIFE OF A RESTAURANT MANAGER:

• Maintain Service Standards: Be present on the floor during peak times to ensure service standards are upheld.
• Team Communication: Conduct regular staff briefings to update the team on departmental, hotel, and company activities, including financial standing and customer feedback.
• Guest Feedback Management: Empower the team to handle guest feedback, address complaints proactively, and ensure feedback is recorded accurately.
• Cleanliness and Presentation: Take responsibility for the cleanliness and presentation of the restaurant.
• Anticipate Guest Needs: Enhance guest satisfaction by anticipating needs and promoting hospitality within the hotel.
• Staff Appearance and Conduct: Ensure staff are properly uniformed, maintain personal hygiene, and exhibit punctuality, politeness, and helpfulness.
• Promote Sales: Actively participate in increasing sales by upselling menu items.
• Operational Controls: Oversee cash reconciliation, monitor wastage and breakages, and ensure menus and promotional materials are accurate and up-to-date.
• Complaint Resolution: Investigate and resolve complaints, keeping the Duty Manager informed.
• Manage Reservations: Handle guest reservations, ensuring requests and dietary information are communicated effectively.
  
  Proven experience in restaurant management.
• Strong leadership skills with the ability to inspire a team and maintain composure under pressure.
• Excellent organisational and multitasking abilities.
• Exceptional communication and problem-solving skills.
• A passion for delivering outstanding service and a commitment to exceeding guest expectations.
  
  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
  
  OUR BENEFITS You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
And much much more!