Restaurant Supervisor - King Street Townhouse Hotel

King Street Townhouse Hotel is seeking a dynamic Restaurant Supervisor to lead our food and beverage team and to ensure a smooth running of the Food and Beverage department ensuring all guests receive the highest level of service standards at all times..,

• Lead by example and deliver on the departmental standard during AM and PM shifts
• Provide consistent support to shift managers to ensure team alignment with company standards.
• Supervise and schedule the Food and Beverage team.
• Be visible and approachable at all times for staff and guests.
• Coach and mentor team members, assist with training and new starter inductions.
• Attend operations meetings and weekly team meetings.
• Offer support to the Food and Beverage Manager.
• Maintain extensive knowledge of wine, cocktails, and seasonal menus.
• Take ownership to ensure service standards are met and maintained.
• Ensure customers' needs are anticipated and service objectives achieved
• Take and communicate food and beverage orders promptly and accurately.
• Ensure exceptional service delivery, handle guest complaints efficiently, and ensure guest satisfaction.
  
  Leadership Experience 1 year - Previous and proven experience within Food and Beverage operations.
• 5 Luxury Hotel or high-level serving experience preferred.
• Must be flexible - Available to work different shift patterns including evenings and weekends if required.
• Ability to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.
• Exceptional attention to detail and ability to think outside the box
• Highly organized with the ability to prioritize workload effectively
• Commitment to continuous learning and development
• Strong communication skills and ability to lead and motivate a team
• Confident in customer interactions and managing guest expectations
• Positive 'Can-Do' attitude with a drive to exceed guest expectations
• Excellent knowledge of wines, WSET qualification desirable
  
  at THG (View all jobs)
UK, Manchester About THG We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry., THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here., THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.


• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability