Retail & Admissions Supervisor x 2 - One role at IWM London and one role at HMS Belfast

In addition, you will support the Retail and Admissions Manager and Deputy Manager in all aspects of the day to day running of the operation at HMS Belfast or IWM London. You will be responsible, with the rest of the management team for ensuring every one of the retail and admissions assistants are delivering exceptional customer service, hitting team and individual Key Performance Indicators (KPIs) and following up on performance issues if they arise in a timely and professional manner.
HMS Belfast is a historic Royal Navy Second World War cruiser. She spent 25 years in active service, seeing action as part of the Arctic Convoys, at D-Day, and in the Korean War, before she was brought to London by IWM. Opened to the public on Trafalgar Day, 21 October 1971, HMS Belfast now attracts over 300,000 visitors each year.
The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop, with the possibility of pop-up shops in historic locations around the ship.
IWM London attracts over 1 million visitors each year. The branch does not charge an admission entry fee but does host a number of charging special exhibitions each year. The Retail and Admissions operation offer is split across three distinct, permanent shop locations as well as an exhibition shop.
Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. The operation is focussed around driving sales and profit; delivering excellent customer service; presenting product in a stylish, attractive and commercial way. HMS Belfast has one shop, situated in the admissions area. IWM London has three permanent shops, including a specialised book shop and a temporary shop themed to the most current, special exhibition.
Admissions: The key roles and functions are focused around welcome and income. This includes providing an excellent visitor welcome; information about the museum and the surrounding area; promoting ticket sales to our special charging exhibitions; driving the sales of our various guidebooks and exhibition books; explaining and offering where appropriate the access sound guides.
Please note that there are two roles, one position based at IWM London and one at HMS Belfast. If you have a branch preference, please add this in your supporting statement.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Museum Website: https://imperialwarmuseums.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-1/brand-4/user-19/xf-8ffe5fa345a3/wid-1/candidate/so/pm/1/pl/3/opp/499-Retail-Admissions-Supervisor-x-2-One-role-at-IWM-Lo