Retail Assistant

We are looking to recruit a Retail Assistant to join our team based in London. You will join us on a part-time, permanent basis, working 20 hours per week based at our London site. In return, you will receive a competitive salary of £13,117.10 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy., The Retail Assistant will be responsible for performing simulator operator duties and carrying out retail work in the Museum Shop. The ideal person for this position should have excellent customer service skills, a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.,

• Providing high standards of customer care through pro-active and re-active engagement with visitors


• Operating commercial experiences, and associated tills


• Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times


• Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate


• Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks


• Operating flexibly across a range of customer care roles


• Accurately cash-up and reconciling tills/EPOS system as required


• Utilising all visitor interactions as an opportunity to promote additional income generation.


What we are looking for in our Retail Assistant:

• Willingness and ability to hold a First Aid qualification.


• Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others' viewpoints and acting in a professional and fair manner


• Uses knowledge and experience to deal effectively with problems and make appropriate decisions.


• Understands the Museum's purpose, vision and strategic objectives, and how their role and other roles within the team support their achievement


• Takes ownership and accountability for own behaviour, actions and outcomes and recognises the impact these have on other individuals, the team and/or the Museum., If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  This is a part-time, permanent role, working 20 hours per week, 4 hours per day on any 5 days out of the 7-day week, including weekends, evenings and bank holidays.