Retail HR Business Partner

As our HR Business Partner for Retail, you'll work in partnership with our Retail Leadership team to shape and execute the Retail people strategy in line with wider business goals. You will use a combination of People-related expertise and a true commercial acumen to provide the best in support, guidance, and challenge to drive the best outcomes for people and the business. You'll also lead, coach, and develop our Retail HR Advisor, ensuring they have all they need to succeed. As well as a competitive salary and a range of company benefits, you'll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. Here at Hotel Chocolat, you'll join us on site once a week, either at our Support Office, 'Mint House', in Royston, or our Distribution Office in St Neots. The remaining four days, you will manage your time accordingly working remotely at home or in stores as needed. What You'll Be Doing

• Developing strong partnerships with your stakeholders to develop future fit plans that are aligned to the wider business goals including Organisational Design.
• Developing succession plans and meaningful career paths in partnership with Retail leadership teams to be talent ready to fulfil our growth plans.
• Coaching and partnering with our leadership team on effective performance management techniques, including goal setting, feedback delivery, and performance improvement plans.
• Reviewing the organisational health of your business area, ensuring all factors such as absence rates, turnover, culture, and engagement are always live conversations with clear actions to improve.
• Identifying training needs in the retail teams and collaborating with the Learning and Development Team to implement relevant upskilling.
• Acting as People Lead in developing organisational design, structures and resource plans for the Retail population.
• Collaborating with the wider HR team on Reward, L&D, Recruitment & Data.
• Representing your business areas needs in any business wide initiatives.
• Proactively drawing insight and feedback from both internal and external sources to understand the trends and issues affecting areas of the business and utilising this data to challenge leadership teams and drive new initiatives for improvement.
• Working with the Retail HR Advisor to understand ER trends and find proactive solutions.
• Providing guidance and support leaders with any complex ER cases.
• Supporting in the development of the HR Retail team.
• Supporting and leading teams through change initiatives, ensuring the cultural impacts are front and centre of mind and initiatives land clearly and effectively.
  
  You'll have proven ability to create and implement people plans that aligns with business goals and drive organisational effectiveness. You possess excellent business partnering and influencing skills to coach, advise and build trusted relationships with leaders. Able to be that 'critical friend', providing healthy challenge, leading to best outcomes for employees and business. Solution-oriented, you can work accurately at pace with ambiguity. Analytically minded, you can view data, draw accurate conclusions, and communicate key messages succinctly through your confident communication skills. With your strong planning and organisation skills, you easily re-prioritise and change as required to meet deadlines, leading from the front through change as it happens.
  
  Who are we?
We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser . A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we're market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we're still growing… Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together. To learn more about us and read about our People Pledge - our commitment to equality, diversity and inclusion - click here: Hotel Chocolat