Retail Manager - Wimborne Minster

As a Store Manager you will support the store directors and team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI's to increase sales, minimise costs and maximise profits.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

Your role:

· Lead by example providing first class customer service to customers

· Be a role model for excellent management within your store so that every member of staff feels valued, so they give their best, enjoy their job and contribute to running a superb store

· Be proactive in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail.

· Act as an escalation point for the team to resolve any customer concerns

· Help to drive and set store KIP's - challenging poor performance in the team positively and confidently and equally rewarding great performance in the team

· Provide support with regular 1-2-1's, performance reviews, setting goals and development opportunities for all team members.

· Champion a continuous improvement mindset, looking for commercial improvements to improve business standards and customer service

· Drive efficiencies and profitability in store operations through, but not exclusive to, cash, stock and lab management

· Ensure you maintain a commitment to continually develop yourself to strengthen your performance and leadership in an ever-changing business

Essential Skills

· Able to effectively communicate with people at all levels ensuring that your style is altered to fit the situation

• Previous Optics experience is not required for this role as full Optics training will be provided, · Excellent listening and communication skills and able to influence at all levels


· Adaptable and open to change

· Driven and motivated to achieve targets

· Experience of working in a fast-paced retail environment

· Passionate about providing excellent customer service

· Able to work effectively as part of a team and delivers effective feedback where appropriate

· Comfortable in effectively delegating responsibilities and tasks to other team members

· Is happy to receive feedback and takes steps to develop and improve.