Retail Marketplace Manager
Entain plc
Retail Marketplace Manager
Salary Not Specified
Entain plc, Edgware, Greater London
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 11 Sep | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 9a4f8d3f4ddd4d0997f9791d50024f6b
Full Job Description
Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Marketplace Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers.
Reporting to the Area Manager you will be responsible for the running and management of up to 3 stores, adhering to the companies gold standards and driving your shop team to achieve excellence in all areas.
Are you ready to launch a winning career?
What you will do
- Responsible for managing more than one shop in a marketplace.
- Lead, develop and train your team to deliver outstanding service to a wide variety of customers.
- Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
- Develop your team to have a sound understanding of the business and our products.
- Plan and work towards defined targets and goals, and manage controllable costs.
- Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
- Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team.
- Develop your team in their current role and support those who show potential and want to progress within the business.
- Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind.
- Support your wider area team as required, e.g. investigations, formal meetings, lead roles., Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 5 days from 7 and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.