Retail Operations manager
Mitie Group plc.
Retail Operations manager
Salary Not Specified
Mitie Group plc., City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 23 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 8d800465ff0142f799aa0ec41759334a
Full Job Description
Job Overview
- Responsible for the operational performance of the Asda Contract within your geographical area and supporting other Operations staff.
- Management of the contract base including compliance, financial performance, and service delivery
- Assist Operations Managers to efficiently control and utilise labor and other resources.
- Deputising for the Account Manager in his absence
- Ensure compliance with relevant legislation, company, and Group policies. Main Duties
- Ensure all clients are fully satisfied with the service provided.
- Ensure performance indicators are completed to ensure standards are constantly maintained and improved.
- Ensure that all personnel within the business operate to full potential.
- All direct reports have a comprehensive knowledge of the Quality System and work to the required standards.
- Operations Manager to ensure all contracts are effectively commissioned to agreed timeframe, standards, and profitability.
- Operations Managers to maintain customer focus.
- Maintain and promote the reputation of the company.
- Operations Managers to achieve annual and period profit targets.
- Manage budgets as directed by the Account Manager
- Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected.
- Maintain Branch Gap status is checked daily and discussed with the Account Manager
- Monitor labour turnover, absenteeism, and performance standards within the branch with the Regional Manager
- Review expenditure on the contract with the Account Manager
- Bring complaints to the attention of the Account Manager, ensure that they are logged in accordance with the Quality System and remedied in a timely and effective manner.
- All staff to receive relevant training.
- Assist the Account Manager to support and develop all direct reporting managers.
- Act as a mentor for all new Operations Managers.
- Help and support the Account Manager in developing plans and setting goals following appraisals with Operations Staff.
- Ensure that all staff comply with the Statutory / Company and MITIE Group requirements, including the Private Security Industry Act 2001.
- Maintain / promote company vision and values.
- Delegate and co-ordinate the workload within the business in the absence of the Account Manager, liaising with operations staff to ensure goals are achieved.
- Assist in the day-to-day management of all areas and contracts within the scope of operations.
- In the absence of the Account Manager liaise with the HR Manager to ensure that all issues with regard to Grievance and Discipline are dealt with according to Company Policy
- In the Absence of the Account Manager monitor and manage the progress of absenteeism, work performance and discipline.
- All staff to work to the Quality Procedures and the recognised Industry.
- Ensure company Policies and Procedures are followed at all times.
- Support the business in any area as required by the Account Manager
SIA Licence - SG or above - UK Driving Licence - no more than 6 points
- Literate and Numerate.
- Professional appearance and presentation
- Methodical and well organised
- Resilient and tenacious
- "Can do"
- Flexible and adaptable