Retail Regional Manager - Northern Ireland - 12 month Fixed Term Contract

As a field-based member of the Consumer Sales team you will be working to deliver operational and commercial excellence across an aligned and well-directed field team. You will drive business performance through a relentless focus on the customer, combining brilliant execution with the Vodafone Spirit in ways that continuously improve everything we do.

You take full accountability for your business, both for the direct Vodafone estate and franchise population, as you not only line manage the core store teams, but work in partnership with entrepreneurs running their own stores. Working collaboratively with HQ and relevant channels you will work to review and improve the franchise programme to ensure a leading customer and colleague proposition.

As a Brand Custodian you will ensure the Vodafone brand is, and customer service standards are, protected whilst advocating development and cross functional working in your own region amongst direct reports and franchisees.

Who you are

We are looking for someone who will relish in supporting and coaching talent as you work across a diverse and inclusive team. The role is fast paced, demanding and requires a great deal of tenacity. However, it is rewarding, fulfilling and will offer an opportunity to harness many skills. Put simply, there has never been a more exciting time to join Vodafone Retail!

Role accountabilities;

Manage and take full accountability for regional P&L.

Ensure stores are compliant within relevant guidelines at all times.

Build and motivate a team to deliver excellent customer experience and exceed service targets.

Identify growth opportunities / plans and monitor store and individual performance across the region.

Identify and manage top talent from owned stores through internal progression or within Franchisee community using talent pool management.

Understand Vodafone and competitors' products and services.

Support for Franchise applicants through process to go live.

Ensure field process and systems improvement are delivered.

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.